Privacy Policy

1. Introduction

Welcome to Toco Pet. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using Toco Pet, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information such as your name, email address, phone number, postal address, and payment information when you:

• Register an account on our platform
• List a pet for sale or adoption
• Make a purchase or transaction
• Contact our support team
• Subscribe to our newsletter or marketing communications

Non-Personal Information

We automatically collect certain non-personal information when you visit our website, including:

• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URL and exit pages
• IP address and general location data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our marketplace platform
• To process transactions and send transaction confirmations
• To verify your identity and prevent fraud
• To communicate with you about your account, listings, and purchases
• To improve our website, products, and services
• To send marketing and promotional communications (with your consent)
• To comply with legal obligations and enforce our Terms of Service

4. Payment Information

All payment transactions on Toco Pet are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your full payment card details on our servers. Razorpay handles all sensitive payment data in accordance with industry security standards.

For more information about how Razorpay handles your payment data, please refer to Razorpay's Privacy Policy.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Sellers/Buyers: To facilitate transactions, we share necessary information between buyers and sellers (e.g., contact details for delivery coordination).
• Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing, hosting, analytics, and customer support.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewalls
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to certain exceptions
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another service provider
• Objection: Object to the processing of your personal data for marketing purposes

To exercise any of these rights, please contact us at Toco Pet Support.

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

Types of cookies we use include:

• Essential Cookies: Required for the website to function properly (e.g., cart management)
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Toco Pet. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• By email: contact@tocopet.com
• By visiting our Contact Page